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NBN Connected but home phone connected to the modem does not work FTTN

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Level 1c

NBN was connect to my premises FTTN on the 17th of April. My landline has stopped working since then. I have contacted TPG every day but no one is able to help me. I am right now on the phone to TPG for 3 hours with nobody picking up the phone. Can you please help? I am not able to successfully connect my home phone to phone port 1 on the modem. There is dial tone, no green light and calls cannot be made or received. 

2 REPLIES 2
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Moderator

Hi @Antonyfernandez,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number so can look at this service for you.

 

Could you please also provide me with the make and model of your modem + Mac Address and Serial number of your modem? You can find these on the bottom or the back of your modem depending on the model of your modem. If you could provide a photo of the mac and serial that would be best.

 

Kind regards,

Karl

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Moderator

Hi @Antonyfernandez,

 

Thanks for sending a PM with your details. I can see we have arranged for a replacement modem to be shipped out.

 

Thanks,

Karl