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NBN Connection

celine26318
Level 2
Level 2
‎26-10-2019 11:49 PM

Hi there, 

I am moving to my new purchased property next week.

Had requested NBN connection from 10/10/2019 and just picked up moderm at tpg ware house last friday.

 

According to the tracking tool, my request booking has not been scheduled.

Can anyone please tell me 

   - when it is booked

   - how to check if NBN box is already in the premise and working now? I can pm exact address

 

Many thanks

 

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BasilDV
Moderator Moderator
Moderator
‎28-10-2019 08:18 AM

Hi @celine26318,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the notes.

 

It appears that your requested date to relocate the account was successfully booked by your case manager.

 

You'll be notified via SMS/Email or phone call once the NBN service is activated.

 

Regards,

BasilDV

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