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NBN FTTC connection light blinking BLUE

julius320
Level 2
I've moved houses and my NBN FTTC box connection light is blinking blue. The only other light on is the power light, all others are dark. Can't connect to wifi at all.
3 REPLIES 3
david64
Level 12

Hi @julius320 . Is this FTTC box the one that was already there when you moved?

Has it progressed any further?

The Connection light blinking blue indicates the device is starting up.
Wait for setup to complete (up to 20 minutes). The light should then turn solid blue.

julius320
Level 2
Yeeeah, so we moved a couple of days ago and the installation process hasn't been 100% competed yet
BasilDV
Moderator

Hi @julius320

 

Thanks for raising this to our attention.

 

We understand that your service is not yet installed/active, which is why the service is not working.

We'll raise this with our NBN Provisioning team and a case manager will be in touch with you today for further discussion.

 

Let us know if you need further assistance.

 

BasilDV