NBN Fix Wireless activation

[chrispowell123]

I have just had NBN fixed wireless installed. The 'internet' light on the AC1600 is not lit. im assuming i have to wait for activation, do i need to do something, how long does this take??

[KarlB]

Hi @chrispowell123 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @chrispowell123 

From what I can see your service should be activated. Can you please confirm your equipment is connected like the below image?

What lights are you getting on your NBN NTD and modem/router?

Regards,

Karl

[KarlB]

Hi @chrispowell123 

From what I can see your service should be activated. Can you please confirm your equipment is connected like the below image?

What lights are you getting on your NBN NTD and modem/router?

Regards,

Karl

[chrispowell123]

yes, just like that

[KarlB]

Hi @chrispowell123 

What lights are you getting on your NBN NTD and modem/router? If you can attach a photo this would help.

Regards,

Karl

[chrispowell123]

the status light on the left of the nbn box is flashing green

[KarlB · Accepted solution]

Hi @chrispowell123 

Thanks for the photo. From what I can see you are getting all the correct lights on the NBN NTD and your modem/router, other than the internet light on the modem/router. It looks like you will need to configure your modem/router manually. Here is a guide below that will step you through the process.

https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/td-p/709

Regards,

Karl

[chrispowell123]

thanks, working now. no password and incorrect username in the modem

[KarlB]

Hi @chrispowell123 

Glad you are now up and running. I can also see your modem online on this end.

Regards,

Karl