Hi,
I’ve been TPG customer for years. Earlier in Dec 2020, I received a letter from TPG advising my existing ADSL phone line will be cut, so to speak, and thus we have to move to NBN.
First installation was set on 15/12 with series of emails/SMS confirmation. I’ve waited the whole morning since 7am, but no technician ever showed up. Just before I call TPG, a SMS was received saying the installation has been rescheduled!?! No reason was given, no apology, no phone call.
Second installation was forced to be set on 21/12 afternoon, again with series confirmation of email/SMS together with a phone call early in this morning. The technician did come with just a NBN connection box and an iPad in one hand, no other tool/gear in sight. Within 30 seconds, he refused to do the installation as there’s no pay-tv cable/socket and asked me to reschedule, again.
Frustrating thing is the official TPG supplied guide in the email and website (https://www.tpg.com.au/sites/default/files/pdf/NBN_HFC_Install_Guide.pdf) indicates clearly that NBN can be installed in either with or without cable-TV/socket cases. It’s beyond belief that the technicians are not prepared/willing to do both.
Third installation is set on 13/01/2021 as I have a hard time and without reputation intact in applying for annual leave to my boss and HR, the third time, again.
While TPG penalizes you with a fine ($109?) if you are not home, it seems nobody cares about the opposite as the technician said my case is not unique as it has been happening all the time. It seems that somebody's time and reputation worth less than others.
