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NBN Install

Level 1c

Hello Sir- 

I have opened a new Account.

We have received the Modem , but still waiting for the Account activation . the Building is already NBN enabled . I was told it will take 1- 5 days  for account activation or installation update. 

Is it possible to escalate the request to have the installation completed ?

 

 

Thanks 

Santhosh 

14 REPLIES
Moderator

Good day, @santhoshbala35.

 

Welcome to TPG Community!

 

The installation of your NBN FTTB service may take 2-30 working days once it's ordered. We are dependent on our wholesale provider to connect your service, therefore we are subjected to their connection timeframes. We will do our best to process your application as quickly as possible.

 

I will chase this with our Service delivery team as well to provide us update with the order.

 

Kind regards,

Level 1c

Thanks very much i really appreciate that . 

Without WIFI connection , it is getting very difficult to check my personal /business emails ... and it's very difficult to access SKype and what's app etc ... 

 

this is very critical to make sure we have our connection up and running as soon as possible 

 

Thanks again for understanding 

 

Moderator

You are welcome @santhoshbala35.

 

Your experience is important to us and we will be keeping a close eye on your case and will provide you with updates where possible.

 

Kind regards,

Level 1c

thanks again for the help and support 

Moderator

Glad to help, @santhoshbala35. Our service delivery team is now working on your matter and they will provide you with the updates where possible.

Level 1c

Thanks again . 

 

Because my wife and I depend on connectivity a lot (for both personal and business reasons) ... this has become very critical for us

We expect the installation will be sorted out by this week . 

 

Thanks very much 

 

Moderator

We understand the importance of your service, @santhoshbala35. One of our case managers will be in contact as soon as an update becomes available.

Level 1c

appreciate that .

 

Thanks 
Santhosh 

Moderator

You are welcome @santhoshbala35.

 

Kind regards,

BasilDV