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NBN Install

Level 1d

Hello - 

Just to let you know that the Modem arrived 1 week ago already ... and the Building is already NBN ready . If iam correct , the only thing needed is activation of the Internet .

 

Thanks 

Santhosh 

Level 1d

Hello - 

I was told today by Customer service agent  that there is something called "Intervention issue" (which is some internal issue) going on and that's why network is not getting activated. What i understand is that NBN connected but TPG cant activate account  due to this Intervention Issue, 

 

Can i request again , to make sure that this issue is resolved ASAP , and get my account activated .

 

Thanks 

Santhosh

 

Moderator

Hi @santhoshbala35,

 

We understand the importance of your service. However, the installation of the NBN FTTB service is still under the time frame which is 2 to 30 working days. Our Service delivery team has raised this order and you'll be contacted once an update is available.

 

Thank you,

BasilDV

Level 1d

Thanks very much . I really appreciate that . 

I hope this gets resolved soon 

 

 

Santhosh

Moderator

You are welcome @santhoshbala35.

 

We will do our best to process your application as quickly as possible.

 

Kind regards,

BasilDV