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NBN Installation status in progress

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Level 1b

Everyday I called TPG support and ask when my NBN installation completed. They said from 2 to 30 days. When I call TPG for connection. TPG sale team said the installation from 1 to 48 hrs. Very frustrated. It's nearly 2 weeks since I connected with TPG. I swear with GOD I never recommend anyone to connect with TPG.

A waste a time

5 REPLIES 5
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Moderator

Hi @Hoang59 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Hoang59

 

Thanks for the PM. Can you please confirm your modem/router and NBN NTD(Black box) is connected like the image below and powered on?

HCF Setup.png

Regards,

Karl

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Level 1b

Yes. Modem and NBN black box is already connected and power on. Since last week.

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Moderator

Hi @Hoang59 

 

Thank you for confirming. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1b

Still no Internet and no one call me yet.