Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Thank you for confirming your setup. I'm not picking up your NBN NCD on the line test that I ran. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.