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Nbn new installation - only 2 solid light on

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Level 1a
Hi,
I have just upgraded my adsl2+ to nbn connection. I have received the ncd and modem from tpg. I have also received a message saying that it is awaiting for activation. I did try to plug in the ncd and modem as instructed but no indication of internet connected. On my ncd device only shows the first 2 solid blue light. But not for the dsl light.. it is still off..
what should i do next?
Thanks.
4 REPLIES 4
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Moderator

HI @R9daniel 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @R9daniel 

 

Can you please confirm your modem/router and NBN NCD is connected like the image below, and powered on at the moment?

FTTC Setup.png

Regards,

Karl

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Level 1a
Hi ,
At the moment yes they are both connected and turned on as per picture.

Regards
Daniel
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Moderator

Hi @R9daniel 

 

Thank you for confirming your setup. I'm not picking up your NBN NCD on the line test that I ran. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl