Hi, I have just upgraded my adsl2+ to nbn connection. I have received the ncd and modem from tpg. I have also received a message saying that it is awaiting for activation. I did try to plug in the ncd and modem as instructed but no indication of internet connected. On my ncd device only shows the first 2 solid blue light. But not for the dsl light.. it is still off.. what should i do next? Thanks.
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Thank you for confirming your setup. I'm not picking up your NBN NCD on the line test that I ran. I have requested for our Provisioning Team to investigate and requested for someone to call you back later on today with an update.
