Hi @klgreen,
Welcome to the Community!
I've managed to locate your account using your email address. Recent update showed that the installaiton of your NBN service has encountered some network issues. This is currently being reviewed by our internal teams. A Case Manager has also been assigned as a sole point of contact and will be in touch as soon as new update becomes available.
We apologise for the inconvenience.
Regards,
Ahra_G
