NBN NCD FTTC stop connecting

[belindarich87]

Hi TPG!

I had my NBN FTTC connected today by a technician.

Everything was working fine until this evening, the NBN NCD has started continuously clicking and can't connect to NBN. (Red flashing light) - only power light is blue.

Status shows my area is fine.

Can you please check / run diagnostics?

My account is BelXXXXXXX

Thanks!

[Ahra_G]

Hi @belindarich87, 

Welcome to Community! 

Accoriding to the recent interaction on your account, the issue is now raised to our Engineering team for further assessment and investigation. 

I realised that the internet is currently not working however please ensure to still leave the modem connected and turned on for remote testing purposes. 

An update will be provided as soon as it becomes available. 

Note: Your post has been modified as it contains your username. 

Regards,

Ahra_G

[Ahra_G]

Hi @belindarich87, 

An appointment for a tech visit is scheduled tomorrow, Thursday, 13 February 2020 between 8AM - 12PM. Please ensure that you or someone of legal age is present during the visit. 

Should you have further queries, you may directly reply to the SMS sent by our Engineering team or let us know here. 

Thank you!