NBN Phone Suddenly Not Working

[soniakim67]

My home phone used to work fine but the quality deteriorated a few days ago and now the phone does not work. I just get a lot of noise when I try to use the phone, and it does not ring for any incoming calls and I cannot make a call either.

I will appreciate it if you look into this.

Thanks. 

[Anonymous]

Hi @soniakim67,

Thanks for raising this to us.

We ran an initial test to the service it shows no line fault that could affect the phone service. Here are some articles that you may find helpful about home phone issues.

• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service
• Troubleshooting Problems with TPG Home Phone Calls

Let us know how it will go.

Regards,

[soniakim67]

Phone still not working; my phone handset displays "Check TEL Line" message. I cannot make calls, and incoming calls do not ring.

I used the phone on Dec 15, and it suddenly stopped working on Dec 16 about the time I saw an NBN technician working near my house and also received a text message from TPG about an outage in my area.

[BasilDV]

Hi @soniakim67

Thanks for the update.

We've refreshed your phone service and it should start working now.

Please let us know if you need further assistance.

BasilDV

[soniakim67 · Accepted solution]

It's working now -- after I restarted the NBN connector and modem.

Thanks so much for you help!

[BasilDV]

You're welcome @soniakim67

Stay safe.

BasilDV