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NBN Status - Not Active Yet...

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Level 1a
NBN FTTN 50
Ordered 30-Sep-19
Register and Payment 30-Sep-19
Payment Processed 01-Oct-19
Modem Arrived 04-Oct-19

Status 05-Oct-19 - Not Active Yet
1 REPLY 1
Moderator

Hi @u4182hillst,

 

Welcome to TPG Community!

 

Even though you received the modem first that doesn't mean that the service is already active.

 

The timeframe of the installation of the NBN is within 2 to 30 working days.

 

Your address is listed under the service class 13, which means that the copper pair is known and complete from the node to your premises. It will be a remote activation and it is possible that the service will be activated within this coming week, however, it still depend if there will be a fault within the NBN network.

 

Your order is being monitored by our Provisioning team and an email notification will be sent as soon as an update becomes available.

 

Regards,

BasilDV