Hi @Laurence1993 ,
Welcome to the community!
We're able to locater your account using your given details. We've seen that there has been an issue with your newly relocated service and this issue is now being handled by our Engineering Team.
The initial test result shows that there is a network issue controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.
We'll chase this with them and request for urgent case handling updates will be provided within 24-48hrs via SMS or Phone call. We apologise for any inconvenience.