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NBN TP Link AC 1200 - No internet connection

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vlkwong
Level 2

Hi 

 

I recently return back to TPG NBN and i trying to reconnected my TP Link AC 1200 modem to the NBN services. 

 

I have reconfigured the username and password in the AC 1200 settings, however i'm not getting any internet connection.  

 

The NBN box light is orange. 

 

Please help? Is there anything else i need to change in the AC 1200 settings. 

 

Cheers 

 

1 ACCEPTED SOLUTION

Accepted Solutions
vlkwong
Level 2

Thank you - Yes, this issue has been resolved by the Engineer. 

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3 REPLIES 3
BasilDV
Moderator

Welcome to the Community @vlkwong.

 

We'd like to check on what type of NBN technology you have and check if the service is already active.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV

BasilDV
Moderator

Hi @vlkwong

 

We understand that your assigned Engineer has been in touch and confirmed that the internet is working.

 

Let us know if you need further assistance.

 

BasilDV

vlkwong
Level 2

Thank you - Yes, this issue has been resolved by the Engineer.