NBN TP Link AC 1200 - No internet connection

[vlkwong]

Hi 

I recently return back to TPG NBN and i trying to reconnected my TP Link AC 1200 modem to the NBN services. 

I have reconfigured the username and password in the AC 1200 settings, however i'm not getting any internet connection.  

The NBN box light is orange. 

Please help? Is there anything else i need to change in the AC 1200 settings. 

Cheers 

[BasilDV]

Welcome to the Community @vlkwong.

We'd like to check on what type of NBN technology you have and check if the service is already active.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[BasilDV]

Hi @vlkwong

We understand that your assigned Engineer has been in touch and confirmed that the internet is working.

Let us know if you need further assistance.

BasilDV

[vlkwong · Accepted solution]

Thank you - Yes, this issue has been resolved by the Engineer.