Hi @ursulajast001,
For newly installed services or modem/homephone that requires set up, I would recommend checking out this article:
New Connection Setup Help
Should you require further assistance, please send your TPG account details via private message so we can assist you further.
Thanks!
Ahra_G
New customer to TPG NBN, connected both the white and black box as instructed, but no "internet" or "WAN" lights show up.
