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NBN Tp link AC 1600 internet light off

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Level 1a
All four light in the NBN black connection box are green. The TP link router AC1600 internet light is off. WAN and power light are on.
So we cannot use the internet. Can you help?
1 REPLY 1
Moderator

Hi @Jsesmussseim,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and it shows up and running now.

 

If you're still having issues, please let us know so we can investigate further. Thank you.