NBN box not working

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Level 2
Level 2

Both internet and home phone are not working from around 8:30pm last night.
Found that only the top green LED light of the NBN box was illuminating, instead of all 4 LED light. 
Checked there is no NBN outage in my area.
Had tried to reset both NBN box and modem, but not success. 
Tried to reset again this morning. It is still the same.
Please help. 

1 REPLY 1
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Moderator

Hi @KT 

 

Thanks for raising this with us.

We tried to locate your account using your community details to no avail.

For better understanding of the situation, please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community

 

BasilDV