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NBN box required

erika222
Level 2
Level 2
‎08-02-2021 10:53 AM

Hi - received my modem but as I explained to the customer service rep over the phone, the previous tenants took the NBN box with them. I don't need a full install only an NBN box mailed to me.

 

Please call or email me when possible. I am having to work from home and study from home and chewing up my phone plans data daily.

 

 

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5 REPLIES 5
Anonymous
Not applicable
‎09-02-2021 10:38 AM

Hi @erika222, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern. To send a PM, please refer to this link: How do I private message (PM) in the community

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erika222
Level 2
Level 2
‎09-02-2021 11:54 AM

Ive messaged you.

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Anonymous
Not applicable
‎09-02-2021 01:14 PM

Thanks for the details. We can see that your concern has been raised to our Provisioning Team. We'll make a follow up and we'll have the Case Manager contact you to discuss the status of the case. 

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erika222
Level 2
Level 2
‎09-02-2021 02:30 PM

When will I be contacted?

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Anonymous
Not applicable
‎09-02-2021 02:32 PM

Kindly await further updates within the day. 

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