Hi @trinhthao ,
Welcome to the community and thanks for raising this to us.
We'd love to help and get this sorted, to better understand the situation. Send me your account details (Username/Customer ID together with the address on file).
In case you need reference: How do I private message (PM) in the community
I moved into a unit in an HFC NBN area. We cannot find an NBN connection box anywhere on the premises. How can we get an NBN connection box installed?
Thanks for sending me your details. This has been raised to our NBN provisioning team, expect them to contact you within 30mins - 1hr from now.
Let us know how it will go and should you require further assistance.
Thank you for your reply.
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