NBN connection box

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ajfamilytrust
Level 2
I have just signed up to TPG - the installation technician is coming on 4 Jan 2021pm to install my nbn

I have no idea where the connection box is

My address is 1 Karens Close , Mitcham , VIC3132

I am unable to get through to NBN Co to check
1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @ajfamilytrust 

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked your NBN order.

Your address is tagged as Service class 21 in which the NBN wall plate or NTD box is not yet installed.

 

An NBN technician will be booked to install the necessary equipment for your NBN HFC service.

Further updates will be given via SMS/Email or phone call as soon as it becomes available.

 

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @ajfamilytrust 

 

Welcome to the Community!

 

We were able to locate your account using your community details and checked your NBN order.

Your address is tagged as Service class 21 in which the NBN wall plate or NTD box is not yet installed.

 

An NBN technician will be booked to install the necessary equipment for your NBN HFC service.

Further updates will be given via SMS/Email or phone call as soon as it becomes available.

 

BasilDV

View solution in original post