Welcome to the Community!
We were able to locate your account using your community details and tested the line, but was not able to detect any fault.
If you are using a WiFi connection, then it is possible that the signal interference is causing the issue.
We've created some articles that will help you improve your home WiFi network.
You may also check the connection speed of your modem to confirm if you are getting a low speed. You may refer to this article for the guide.