NBN install

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Level 1b
Hi, NBN installer came out yesterday but refused to install my HFC. Apparently my place is already listed as connected ( there is a connection box on the outside wall) however we have never had Foxtel or Optus in the 18 years we’ve been here. He also refused to cable to where the current copper outlet is. What’s the next step.
1 REPLY 1
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Moderator

Hi @Stagger,

 

Welcome to TPG Community!

 

We were able to locate your account and understand that you've contacted our Service delivery team to report this issue.

 

Your case manager has raised your request with NBN Co. to change the cabling on the wall socket to Coaxial from copper.

 

Updates will be given by this coming week.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV