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NBN installation didn't come as scheduled

Level 1



I suppose have a NBN installation scheduled at today's afternoon 1:00pm -5:00pm ( 9/11/2020). But NO ONE came in.  I stayed at home for whole day but unfortunately there was nothing happened and there was even NO message to tell me what is going on. 


I checked on the website ,and my schedule was still there. 

So is there anyone can tell me what should I do?


Hi @graham209 


Welcome to the Community!


We tried to locate your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.