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Hi @411921850m
Our sincerest apologies for the inconvenience.
We were able to locate your account using your community details and checked the update from our wholesale provider.
They've advised us that due to technician capacity, they weren't able to attend the job.
We'll chase this with our NBN service delivery team for further discussion.
Again, we're really sorry for the inconvenience.
BasilDV
Hi @411921850m
Your case manager tried to call you to no avail.
They've sent you an SMS with the number that you can contact or advise us of your preferred time to receive a call.
BasilDV