Hi @fabby123 ,
Due to a provisioning issue, there has been a delay in activating your service on the NBN service management end. The NBN co. We can see that you have been in contact with one of our Provisioning Case Manager and provided the new installation appointment, on Thursday, 18 February 2021, 8:00 AM - 12:00 PM.
We apologise for any inconvenience, updates will be provided when it becomes available.
4 times I have had NBN appointments rescheduled by TPG/NBN and it’s becoming frustrating and extremely unprofessional. I am not being given straight answers as to why this keeps happening. I am considering not having NBN installed and using a different method. Can someone please tell me what is going on and why it keeps getting rescheduled. This has been going on for months now. I don’t trust them to turn up when they say they will.
We can see that our Provisioning Team has coordinated with NBN Co. and will close monitor the appointment to ensure that a technician will come out tomorrow. We have made a follow up with the Team and the Case Manager will contact you today to further discuss the issue.
We're truly sorry for the inconvenience.
Based on NBN Co's update, a tech did arrive however, the installation was not completed due to adverse weather.
I have raised this to the Case Manager and arranged for a call back to be made tomorrow, 25 February 2021.