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NBN installed but I don't have my router

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Level 1b

I am upgrading from ADSL to NBN.

NBN technician visited today, did all the cabling and installed the NBN modem. 

But I haven't receive the NBN router, I didn't get any consignment number. I rang TPG and they said they will keep my ADSL service live until I get my NBN Router. 

It just looks like my ADSL service have stopped now.  

Where is my TPG Router??

Can I just pick it up from the North Ryde office today?

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hi @jackieandsunnie 

 

We apologise for the misinformation, but our office opens at 9AM in the morning.

 

Were you able to pick up the modem? If yes, it is already preconfigured and it's just plug and play.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV

View solution in original post

Highlighted
Moderator

Hi @jackieandsunnie ,

 

W'eve seen that you have been able to pick up the modem/router in our Office. Let us know should you require further assistance.

 

Cheers!

View solution in original post

4 REPLIES 4
Moderator

Hi @jackieandsunnie ,

 

Welcome to the community!

 

We're able to locate your account using your community details. We're able to confirm that your NBN service has been activated today, our account specialists is now handling your request to pick up the modem/router. We also did a follow up on this, we'll provide you an updates tomorrow.

 

Cheers!

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Level 1b
I was told the office for picking up modems opens at 8am. I'm here now and guess what? It doesn't open till 9am.
Highlighted
Moderator

Hi @jackieandsunnie 

 

We apologise for the misinformation, but our office opens at 9AM in the morning.

 

Were you able to pick up the modem? If yes, it is already preconfigured and it's just plug and play.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV

View solution in original post

Highlighted
Moderator

Hi @jackieandsunnie ,

 

W'eve seen that you have been able to pick up the modem/router in our Office. Let us know should you require further assistance.

 

Cheers!

View solution in original post