Since it's been Months since the service has been installed and we were late to be notified.
You need to contact NBN Co directly in order for them to check the issue and provide a technician that will fix it. You may contact them at firstname.lastname@example.org. You may send them the pictures of the connection that was taken out or disconnected along with your contact details.
Once they received your complaint, a case manager will contact you to discuss this further.
Should you require further assistance, please let us know.
We're glad to know the issue has been resolved at the moment the service is connected for 6h 21m. Do not hesitate to create a thread here in our community for any queries or concern.