TPG Community

Ask, answer and talk about our products

NBN issues

SOLVED Go to solution
Level 2

Hi all,

 

Is anyone else having NBN connection issues?

5 REPLIES
Level 2

I had an issue last time and lost my wifi connection, but it is fixed now.

You might want to visit their site, might be an outage.

Level 2
Thanks royce026

But I figured out my issue, a truck has come along and taken out the coax cable that comes to the house.

That's why I'm having NBN problems!!
Level 5

@Donald really?? Wow! That is so unlucky. I wonder if that truck took out other connections as well.

Level 1c

Mate,

I live in Camp Hill , Qld area still have no internet since Monday 13th, you are not alone 

Level 1a
This is very frustrating. I was very happy with ADSL2+ for more than 5 yrs and was out of contract.
Now locked in for 18 months and every 15 days I had to call them and more than 5 technicians have visited already. Again on 28th November 2017 another one coming.
They don’t even have someone to take decisions over the phone. Every time you call they just read their apology spill and follow the same procedures.
As this will the new case for them and they do solve it. But again in 15-20 days the story repeats and new ticket they raise.
Request for cancellation and they charged me early termination fee. Where I had to withdraw the cancellation.
Have to go legally. Or the Ombudsman.