NBN no connection to our home

[fabby123]

Our whole street has the NBN connected and some neighbours are with TPG, however we don't have the NBN and we are still ADSL limited! Our address is not even showing up on the NBN website? When we first had the internet set up 5 years ago TPG had linked our service with another house on our street and this caused so many issues
Please someone contact me
Thanks

[BasilDV]

Hi @fabby123 

Welcome to the Community!

We were able to locate your account using your community details and checked your address, but it shows that the NBN is not yet available for you. You may check it here.

Please send me a PM with the sample address of your neighbours that's with us and have an active TPG account. We'll raise this with our NBN service delivery team and have them check with NBN Co for further information.

How do I private message (PM) in the community

BasilDV

[fabby123]

I have sent a PM to you

[fabby123]

I still have all the email and ticket numbers that were open when you made the error setting up our internet if you need them
From back in 2018

[BasilDV]

Hi @fabby123 

This has been raised to our NBN service delivery team and a case manager will be in touch with you tomorrow for further discussion.

BasilDV

[fabby123]

Hi
No one has called me back from the NBN team
Can you please get them to call me tomorrow (Friday)

[Anonymous]

Hi @fabby123,

We chased this with our Account Specialists Team and arranged a call tomorrow between 10-12NN AEDST. Let us know how it will go.

Cheers!

Hi
No one has called me back from the NBN team
Can you please get them to call me tomorrow (Friday)

[fabby123]

Hi
I spoke with Marife from the planchange team a week ago and they haven't gotten back to me with an update. They sent me an email with a google earth pic I had to circle where my house was. I did this and sent it back.
Can you please find out what is happening. I've had no communication with any update

[Riezl]

We have made a follow up with our Plan Change Team and we'll revert to you once an update becomes available. 

[fabby123]

Hi is there any update yet?
Can you please ask the team to call me between 10am-1pm AEDST or to email me? I am not available outside these times at the moment