NBN outage or NTD failure

Highlighted
Level 1
Hi Team,
Internet has been down for 5 hrs and NTD is flashing Downstream light, then flash all 3 lights every 2min (DOwnstream, upstream, online). There is no outage reported in my area (4075). I haven’t been able to get through on the help line. Can you let me know if there is work underway please? Thank you
1 REPLY 1
Highlighted
Moderator

Hi @ST13

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and it appears that your service is affected by an unplanned NBN network outage.

 

Their technician attended the job and advised that there's a faulty power supply, which an electrician is needed to resolve the fault.

 

We are still waiting for the update from the NBN electrician and once received, our outage monitoring team will be in touch with you via SMS or phone call.

 

BasilDV