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NBN serial number mismatch

Level 1b
My NBN box serial number is mismatched with the registered address. I have been waiting for 3 weeks to be connected. I've been sent the proof of residence. How long do I need to wait? No update from the case manager last week, even I asked to call me twice. It is annoying. I don't want to call your customer centre anymore. It is wasting my time.

Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy



Kind regards


Level 1b
How's the progress? Still no internet. It's 4th weeks now, and I got a bill to pay for the internet. I can't believe that I have to pay a bill which I haven't use it. Tell me what I do next?

Hi @angelny1109


We'll chase this with our NBN Provisioning team and your case manager will be in touch with you tomorrow to provide further updates with the case.


Stay safe and have a good night.