NBN service awaiting activation

[Bomina]

Hi there

I have process for moving home
And today I got a this message
“ Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate. Visit link.tpg.com.au/EDKjOZ “

How can I do for next step

Thank you

[Angeli]

Hi @Bomina, 

The message that you received requires you to connect your NTD and modem together. What type of NBN service do you have? I'll send you a link for set up guide. 

[Bomina]

Could you please see an attached picture please 😊

[Angeli]

Please check out this community article about NBN Fibre to the Curb (FTTC) Setup Guide. Once you have set it up, I will recommend you to call our Service Delivery Team at 1300023575 to progress the order and complete the service activation. 

Cheers!

[Bomina]

I can’t open the link it show this picture

[Angeli]

Sorry, can you try this one instead https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/101369...

Let me know how it goes.

[Shane]

Hey, Bomina
 

Just checking should you require further assistance feel free to update this thread or send us your details.

Regards,

Hi there

I have process for moving home
And today I got a this message
“ Action Required: Your TPG NBN service is awaiting activation. Please connect your NBN modem as soon as possible to activate. Visit link.tpg.com.au/EDKjOZ “

How can I do for next step

Thank you