NBN speed worse than previous ADSL

[Tanyahpayne]

Not sure what to do
We have followed all instructions to connect the modem
We have only had it for one day and so disappointed as the speed is worse than before. Trust me it was bad before too but was told with new nbn wires to expect it better.
Nothing loads and able to search or do anything

Help
What should we do?

[BasilDV]

Hi @Tanyahpayne

Welcome to the Community!

We were able to locate the account using your community details and it shows that the NBN service hasn't been activated as of yet.

We understand that you've been in touch with our NBN Provisioning team and have advised that you'll call them again once you are home.

If you need further assistance, please let us know.

BasilDV