NBN tech support

Level 2
I have spent the last two days trying to contact provisioning. In total 3 hours spent waiting for an answer to my phone call.

I need assistance as my NBN box has a different serial number to the one on file and as such my FTTH service isn't working. Please contact me ASAP.

Hi @elodiecaro


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre To The Premise (NBN FTTP) Setup Guide


In your case, we've raised the case with NBN Co to further check the alignment of the NBN NTD box with your location/address. Further updates will be given by your assigned Engineer once available.