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Nbn activation

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Level 1
Hi

My nbn box has all its lights connected
But tpg haven’t activated service yet. Been ready to go for like 3 days. All 4 lights solid blue.
I did try call but they said they have to wait for nbn co to mark off its all done and ready.
Think someone’s forgot to lodge paper work that it’s ready to go......
Any chance someone can help with this
4 REPLIES 4
Moderator

Hi @Steventw,

 

Welcome to the community!

 

We're able to locate your account using your community details. Whilst we successfully install thousands of NBN services each week we would like to sincerely apologise that this was not your experience.

 

We've seen that your NBN service installation has been escalated to NBN Co by our Provisioning Team and we're currently waiting for their feedback. We will pass this to them and request for immediate feedback tomorrow via phone call or SMS using the contact number we have on file.

 

Let us know should you require further assistance.

Moderator

Hi @Steventw,

 

We understand that one of our Service delivery case manager has been in touch and has advised that they are still waiting for the response from NBN Co with the follow up that they've requested yesterday. Further updates will be given once available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV

Level 1
Hi

Just looking through my account and looked at nbn settings
The nominated number for connection is different to new phone number got with bundle
Could that be causing an issue
Moderator

Hi @Steventw, the number indicated on your TPG My Account is the new phone number we have provided.

 

Our Provisioning Team made a follow up with NBN Co. and they are expecting to receive a new update tomorrow.

 

The case manager will contact you as soon as this new update is received.