Welcome to the community!
We're able to locate your account using your community details. Whilst we successfully install thousands of NBN services each week we would like to sincerely apologise that this was not your experience.
We've seen that your NBN service installation has been escalated to NBN Co by our Provisioning Team and we're currently waiting for their feedback. We will pass this to them and request for immediate feedback tomorrow via phone call or SMS using the contact number we have on file.
Let us know should you require further assistance.
We understand that one of our Service delivery case manager has been in touch and has advised that they are still waiting for the response from NBN Co with the follow up that they've requested yesterday. Further updates will be given once available.
Should you require further assistance, please let us know.
Hi @Steventw, the number indicated on your TPG My Account is the new phone number we have provided.
Our Provisioning Team made a follow up with NBN Co. and they are expecting to receive a new update tomorrow.
The case manager will contact you as soon as this new update is received.