I've recently signed up for service acct no XXXXXXX. After receiving rhe router I found that I dont have nbn box at my home. Could someone look into this at the earliest as I am without internet for past couple days.
For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation
We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre To The Premise (NBN FTTP) Setup Guide
We have also created setup guides for all technologies that TPG use : New Connection Setup Help
In your instance, we understand that you've located your NBN NTD box and able to make the service work.
Should you require further assistance, please let us know.