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New NBN connection not working

nutreja83
Level 2
I received the modem yesterday and have the message confirming the service was activated. However, after trying multiple times with troubleshooting connecting to UNID -1 port and WAN - there is no line.

I called the customer care number and they did troubleshoot as well but not working. Since then I have been trying to get hold of technical team, but no one picks the phone.

Can someone please help? Or call back to the linked mobile number?
1 REPLY 1
kate_
Moderator

Let's make sure you're connected ASAP, @nutreja83.

 

Send us a private message here, and we'll make sure you're online in no time.

 

Thanks,

Kate_