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New modem set up but not working

Level 2



I received message saying that my NBN had been installed and then another message saying can't see me online.


I have plugged modem in, and the wifi is up and running but not carrying any internet. I tried to look at troubleshooting and now wonder if i need an NBN connector device - have just moved into this house and there was just a wall socket. I have tried to get in contact through the online chat - can't find a phone number!  And replied to an email.


Please help!

Level 15

What type of NBN do you have?

For example:
FTTN has just the wifi router in the wall socket.

FTTC has the router connected to a NBN connection device.