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New nbn service , modem switched on but the internet light is not on. 2.4 and 5 g and power lightson

Level 2
My new nbn doesn’t work.
Modem turned on, lights on power 2.4 and 5 on but no internet.
I need your guidance please.

Hi @Catherineabery,


Welcome to the community!


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on  How to track your TPG service installation


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages.


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage



If there are no known outages in your area you may perform basic troubleshooting, Please check out this article that you may find helpful: Troubleshooting no internet connection


We recommend to check if the equipment is properly set up by going to this link:


Should you need further assistance, feel free to search community for help or chat with us at