TPG Community

Get online support

No DSL Light on FTTC after Technician Installation

Highlighted
Level 1

Technician came and installed NDC box - said connection would take only a couple of hours and to wait for the DSL light.  Is several days later and still receive the same advice each time to wait 24 hours, that have repeatedly done just to be told to do the same thing. 

1 REPLY 1
Highlighted
Moderator

Hi @davarm91

 

For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide

 

In your case, our wholesaler (NBN Co) have identified a network defect preventing activation of this service. Continuity of service has not been obtained at all relevant points along the NBN connection due to irregularities in the light readings along the NBN network. A new NBN technician visit has been booked and email notification was sent.

 

If you wish to reschedule the appointment, we've created an article that will guide you here: Check or Reschedule Your TPG Installation via tpg.com.au/install

 

BasilDV