NBN Installation

Level 2

Hi there,


I have been trying to get my NBN installed with TBG for over 2 weeks now with literally no updates. Everytime i have called i am told it will be processed and take 2-4 days. I wait, and nothing. Now that you are no longer able to assist because i cannot call and speak with an agent (not that this has been much use in the past either) nor can i get any assistance with your so called "chat support". This is due to your working from home, which must be nice, but i am unable to use internet at my home so i am having to use my phone which is costing me a ridiculous amount. 


This is out of control ridiculous, If i dont hear from someone today I am cancelling my plan and going with a new provider. I have recieved no updates, or communications about anything. I have been with TPG for years but this is just not feasible and there really is no excuse for such poor service. 




Hi @lawrenalex1,


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


In your case, we've booked an NBN technician that will finalise the installation/activation of your service. Further updates will be given by your case manager once available.