No FTTP NBN signal

[martoon01]

A nbn technician came to my unit and said there's no internet as ot that day on April 11th. And after so long wait today another technician showed up and said there is no signal in the pit. I'm tired of this waiting cause I've already stayed with no internet for so long. Please help. I can't contact the TPG on phone.

[David_M]

Hi @martoon01 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[martoon01]

Please do. Thank you.

[David_M]

Hi @martoon01 

I checked the progress of your NBN-FTTP 100/40 install.

NBN are repsonsible for the fibre up to the NTD inside your premises. We are waiting to hear back from NBN for their next progression in completing this.

You order is still ongoing.

Regards,

David_M

[martoon01]

Hi @David_M
can i please have an update on my issue or a timeframe when i can expect the follow up?