No NBN connection box

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Level 2

Hi TPG,

 

My Customer ID is 6780728.

I have recently subscribed your NBN service at my new place. I have received the modem already.

However, in my new place, there's no NBN connection box and I could only see the nbn coaxial socket.  (see photo)

thumbnail_IMG_1886.jpg

 

I require internet connection Urgently.

Could you please arrange the NBN connection box to be installed ASAP?

 

Thanks,

Meng-Hsun

3 REPLIES 3
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Level 3

Hi:

     Not all NBN connections require a separate box.

 Please go to https://community.tpg.com.au/t5/Broadband-Internet/New-Connection-Setup-Help/m-p/24252?utm_source=HC  to determine your service type (FTTN,FTTP,FTTH etc) and follow the instructions to plug in your modem. It may just plug into a phone socket.

Smiley Happy

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Level 9

This looks like HFC connection which uses an Arris CM8200 connection box.

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Moderator

Hi 

I can see NBN organising, the next earliest appointment for you. 

once NBN gives us the date, we will update straight away, 

 

you can check your installation date, from this link below 

 

 

https://www.tpg.com.au/support/trackmyorder