Hello,
I am confused as to what my next step in switching over to the NBN with TPG should be.
On the 15th July, I received a message from you that my concerns are escalated and a case manager will be in touch, and to kindly await a call within a day. That call has not come.
Later on the 15th July, I received an email that the equipment (the NBN Network Connection Device) was to be despatched within 2-3 working days, and that I would receive an email when the goods were shipped. Again, that email has not been forthcoming.
I am delighted however that the NBN Network Connection Device was delivered on the 19th July.
However, I am still awaiting both the (phone) call, and the email instructing me as to the next steps.
In addition, unanswered from my first communication to you is the request for on-site technical assistance. A neighbour of mine, also a long term TPG customer, received on-site technical assistance when switching over to the NBN a few months ago, and therefore it is reasanable, as a long term customer of TPG, to expect to receive the same level of service.
Awaiting your response.
Thanking you,
Jeffrey Orr
