No internet and the light not on

[sundaying]

i have received the email my internet is already installed, but i still can’t connect the internet, and the internet light is not on, any body can help me? thank you very much

[Erika]

Hi @sundaying, 

Welcome to TPG Community! 

I've located your account using your Community details and has completed series of tests. The result shows a possible issue with the physical line.

But I do still recommend that we have one of our technicians give you a call to resolve your issue as your service may be affected by other factors.

Please let us know your best time and contact number via PM so I can get a technician to call you.

For your reference, please see this link on how to send a PM. 

Regards,

[Erika]

Hi @sundaying,

Thanks for sending a PM with your details.

I've now arranged a call from one of our technicians today between 5pm - 6pm.

Please let us know should you need further assistance.

[Shane]

Hi @sundaying,

I've seen that one of our Technicians tried to contact you earlier today unfortunately no avail. I'd like to know your best contact time, and I'll have them call you again.
 

Regards,

[Erika]

Hi @sundaying, 

I can see that you've been in touch with one of our Technicians and was able to sort this issue. 

Please let us know should you need further assistance. 

Cheers,