No internet connection for laptop, but wifi works for ipad and phone?

[deekay123]

Hi TPG, been trying to contact support for the past week on this issue, let's see if this helps. 

I am trying to fix the internet on my home computer as it is not working. 

- On laptop it says "no internet connection", with a ! through the wifi symbol. 

- However, at the same time on ipad and mobile the wifi is working. 

- Sometimes the internet works with a weaker signal (it used to be strong), and then it will drop out again. 

- The NBN modem shows all lights green, on the Huawei modem the Internet light is flashing. 

Steps I have already taken

- Yes, I have troubleshooted the service via online account. Have repeatedly received messages it's "working as usual". 
- Yes, I have reset and restarted each modem. 

This is extra frustrating as I have recently upgraded my internet to the max speed, and now I'm hotspotting for work for near a week. If I can't get consistent high-speed internet I will have to switch providers. 

[david64]

Hi @deekay123 . You must be on HFC connection (green lights).

Are you on NBN100 speed or one of the faster speeds?

The Internet light flashes during data transfer. As long as its WAN ip address is not changing all the time. Login to router admin using ipad or phone.

What WiFi band do the ipad and phone use (2.4 or 5)? Which band on laptop?

Is it distance related? Is it better when next to huawei?

On laptop, open a command windows and do   ipconfig /all

In the wireless section, is there an ip address for the device?

Do   netsh wlan show all   when internet is working and when not. It shows surrounding networks that might be causing interference.

[Jacob_Bowz]

Let's get this sorted out, @deekay123. Send us through a private message, this way we can take a good look at your connection from our end.